Terms & conditions

Mornington Hotel Group's terms and conditions, effective from 2023-05-15 and until further notice, for Mornington Hotel AB and Mornington Hotel Bromma AB. In addition to these terms, the industry rules of the trade organisation Visita apply

The booking becomes binding once you have received confirmation of your booking from us and, where applicable, provided a credit card number or made payment. Cancellation rules are stated in your booking and in this text under the heading “Cancellation”

You consent to the hotel using your personal data to send you offers and marketing.

The hotel will ask for ID on arrival, for your safety and ours.

Under applicable law, you may ask us to erase personal data about you where we are not required to retain it by law. Please contact us at gdpr@mornington.se

The hotel room is available to you from 4.00pm on the day of arrival until 12.00pm (noon) on the day of departure, unless otherwise stated in the booking confirmation.

Your room is guaranteed for late arrival and we will hold it for you. The hotel will charge for a no-show/booking not honoured.

We accept cancellations. A fee may apply and will be stated in your booking confirmation. For certain contract customers, different cancellation rules may apply that are not stated in the booking confirmation; in such cases these are set out in the agreement between the parties.

Please notify the hotel well in advance if you intend to leave earlier than planned; depending on the type of booking, this may involve a cost. This will in such cases be stated in your booking confirmation. Early departures notified after 12.00pm on the day of departure will always be charged at least the cost of one room night.

Please notify the hotel well in advance if you wish to extend your stay. Subject to availability, the hotel will try to accommodate your request. Prices may differ from those of your earlier room nights.

If, due to an event within the hotel's control, the hotel cannot provide you with a room as agreed, you are entitled, at no extra cost, to an equivalent or better room at the hotel or at another hotel of equivalent standard. If you have breached the hotel's rules or security, the hotel will not offer any refund, compensation or replacement hotel.

The entire hotel is 100% smoke-free. In the event of a breach of the smoking ban, the hotel will charge the guest for cleaning etc., with a fee of at least SEK 5,000 per breach. All areas on the hotels' grounds/pavements are also smoke-free

For a guest who, before check-in or during their stay, endangers our staff's, their own, or other guests' safety, health, wellbeing or security, or commits other violations, the hotel reserves the right to immediately remove the guest from the hotel. For a guest who, before check-in or during their stay, endangers our staff's, their own, or other guests' safety, health, wellbeing and security, or commits other violations, the hotel reserves the right to immediately remove the guest from the hotel. Guests must be at least 18 years old at check-in. No compensation will be paid by the hotel in such cases.

The hotel is entitled to request an advance payment or booking fee. This amount is deducted from your final bill. If you cancel without observing any applicable cancellation deadline, the hotel is entitled to retain the booking fee/advance payment.

As a general rule, we charge for your stay according to your booking at the time of booking, or according to the payment terms stated in the confirmation.

The hotel will notify you once your credit card has been charged. A receipt for your hotel stay is sent by email at departure.

The hotel accepts Visa, Mastercard, American Express and Diners. The hotel is cash-free, meaning we do not accept cash for any goods or services at the hotel.

Under the Swedish Aliens Ordinance, hotel operators must ensure that foreign hotel guests provide certain information, as prescribed by the National Police Board, on a personally signed registration card. Foreign hotel guests must prove their identity with a valid form of ID. These rules are based on the Schengen Agreement within the EU.

As a temporary guest with us, you may not register your permanent residence at our address.

For security reasons, the hotel cannot accept mail or packages sent to you via us.

For all hotels, any damage caused by the hotel's negligence must be compensated. However, as a customer, you are also liable for any damage caused by you or your guests at the hotel. When it comes to handling disputes between the hotel and a customer, there is an important difference between hotels that are members of Visita and other hotels. Visita has a Disciplinary Board, whose decisions Visita's member companies have committed to follow. The composition of the Disciplinary Board guarantees a qualified and objective review of the dispute. Visita's Disciplinary Board therefore provides extra peace of mind for anyone choosing to stay at a hotel that is a Visita member. Contact information for the Disciplinary Board can be found on Visita's website, visita.se.

The hotel reserves the right to correct any errors in prices and information. For bookings where the booked price clearly deviates from what is reasonable, the hotel reserves the right to adjust the price and charge the correct amount. If the adjusted price is not accepted by the guest, the hotel also reserves the right to cancel the booking. In such cases, you will be notified of the change and any cancellation as soon as possible.

All communication regarding these terms between you and the hotel takes place by email.