Frequently asked questions

Restaurant & bar is open every day until 11.00pm

Breakfast:

Monday-Friday 6.30am-10.00am

Saturday-Sunday and public holidays 7.30am-11.00am

Book parking in our heated garage:

• Enter your registration number directly when booking

• On arrival, your registration number is read at the garage entrance, or enter it on the pad outside the garage — the door opens automatically.

• Once parked, use the door code from your confirmation to enter the staircase leading into the hotel.

• 10 of our 18 spaces have charging facilities. These can't be pre-booked and charging is paid directly via the Apcoa app at the post. Payment is made via the app — note that foreign cards aren't always accepted. If you have problems, contact the operator directly.

Apcoa carries out parking checks and issues fines for unauthorised parking, so it's important to enter the correct registration number.

Psst... the garage was built for cars as they looked in the 1950s (the year the building was built), so it's a bit tight — take it easy, max car height 1.9m!

Stockholm has a citywide bike rental system with around 3,000 bikes placed throughout the inner city. Bikes can be rented through providers such as Voi and Bolt.

Depending on availability, they offer:

• E-bikes (city bikes with pedals and electric assist)
• E-scooters

The bikes are placed at various locations around the city and unlocked via each provider's app. After your ride, park them in a regular bike rack or in a designated zone according to the city's rules.

We recommend cycling as a convenient and eco-friendly way to get around Stockholm. Our reception is happy to help with more information.

https://cykla.stockholm/hyrcyklar

We use Taxi Stockholm — if you'd like to do the same, the phone number is +46 8 150 000

Our Health Club is open to all our guests as well as members.

Mornington Health Club, a 400 sqm training oasis over two floors, is open every day 5.30am-11.00pm (sauna until 10.00pm).

You won't have to compete for space — train in peace and enjoy a relaxing sauna. Heat up the sauna by pressing the button by the lift. Towel loan and lovely shower products are always included.

The lift is on every floor next to rooms 724, 636, 538, 438, 338, 238 or 138.

Go to -2.

Monday-Friday: breakfast is served 6.30am-10.00am

Saturday-Sunday and public holidays 7.30am-11.00am

If you'd like to eat breakfast outside, our lovely courtyard is open from May to September. If the morning is a bit chilly, there are blankets to borrow.

Breakfast is always included for all staying guests!

Arriving a little later? Simply enter the time you expect to arrive by clicking the link below, and we'll hold the room for you.

LATE ARRIVAL

Browsing on our wifi is of course free for hotel guests.

How can we be of service? Call 08-507 330 00
The staff you'll meet with us are what we call Floor Managers. That means they do everything from greeting you in the lobby and checking you in to your room, to serving you in the restaurant, picking out your favourite book from the book shop or our fantastic library, helping you find the nearest metro station, the bus to Djurgården, or any of the art exhibitions or antique shops just around the corner.
Every Floor Manager also has at least one or two specialities, such as being a sommelier, barista, personal trainer in our Health Club, tea expert, knowing everything about Mornington's library of 8,000 volumes, or which route to take to find the best antique shops or quirky stores. Our Floor Managers also help you with a smooth check-out and of course always want to know that you're happy with your stay, or hear how we can improve so that you'll always want to keep staying with us at Mornington.

By public transport:
From Arlanda Airport (ARN) to Mornington Hotel Stockholm City, approx. 34 min
Arlanda South Station - 8 min
Arlanda Express to Stockholm Central Station (departs every 15-18 min)
Walk northwest towards Vasagatan - 1 min
T-Centralen, take metro line 13 towards Ropsten to Östermalm - 3 min
Walk northwest on Birger Jarlsgatan towards Jakobsbergsgatan.
Cross at the pedestrian crossing. Turn left onto Grev Turegatan.
Turn right onto Linnégatan. Turn left onto Nybrogatan - 7 min
From Bromma Airport (BMA) to Mornington Hotel Stockholm City, approx. 1 hr 8 min:
Walk north on the airport approach road towards Statusvägen, turn left towards Karlsbodavägen - 16 min
Tram line 22 to Sickla station - 21 min
Metro line 13 towards Ropsten to Östermalmstorg - 12 min
Take the exit towards Östermalmstorg, follow Nybrogatan until you have Mornington Hotel on your left, approx. 3 min.

By taxi:
From Arlanda Airport to Mornington Hotel Stockholm City
Taxi Stockholm fixed price: approx. SEK 695 (depends on day of week and time of day, extra fees may apply — always confirm the price beforehand)
From BMA airport to Mornington Hotel Stockholm City
Taxi Stockholm approx. SEK 549 (depends on day of week and time of day, extra fees may apply — always confirm the price beforehand)
We use Taxi Stockholm. If you'd like to do the same, the phone number is +46 8 150 000

By car:
Driving from the north - to Mornington Hotel Stockholm City
Keep left where the road splits, follow signs towards Stockholm / E4 / E18 and get on the E4.
Follow the E4 towards Norra Stationsgatan in Vasastan, Stockholm.
Take exit 164-165 from the E4.
Get on the E4, take exit 164-165 for E20 towards Norrtull.
Keep left to continue towards Norra Stationsgatan.
Keep left where the road splits, follow signs towards Roslagstull/E20
Take Valhallavägen and Sibyllegatan towards Nybrogatan.
The garage is at the far end of the alley on the left, key is collected at reception.

Driving from the south to Mornington Hotel Stockholm City:
Follow signs towards Stockholm.
Continue on the E20.
Follow signs for Centrum Bromma.
Exit at Fridhemsplan centrum.
Continue onto Norr Mälarstrand.
Turn left onto Ragnar Östbergs plan.
Turn right onto Hantverkargatan.
Continue onto Stadshusbron.
Stadshusbron curves slightly right and becomes Klarastrandsleden.
Continue straight onto Tegelbacken.
Get in the right lane and turn slightly left onto Rödbodtorget.
Keep right and continue on Rödbodgatan.
Get in the left lane and turn into the Klara tunnel.
Keep left and follow signs towards Sveavägen.
Turn right onto Kungsgatan.
Continue straight to Sturegatan.
Turn right onto Linnégatan.
Turn left onto Nybrogatan.
Mornington Hotel Stockholm City is on the left.
The garage is at the far end of the alley on the left, key is collected at reception.

Map

Our hotel is eco-labelled with Green Key. You are staying at a hotel that has been awarded the international eco-label Green Key. We work actively with environmental and sustainability issues through Green Key's extensive criteria.

Here are some examples of our commitments:

• We use 100% renewable electricity, energy-saving lighting and have routines for reducing energy consumption.
• We have taken initiatives to reduce water consumption.
• We sort and recycle our own and our guests' waste.
• We use eco-labelled laundry and cleaning products.
• Our guests are offered organic products at breakfast.
• We work to reduce food waste.
• We measure our greenhouse gas emissions annually in order to reduce our climate impact.

We hope you'll help us reduce our environmental impact, please:

• Opt out of daily cleaning during your stay to help us save water and energy. If you'd like your room cleaned, let us know by 10.00pm the day before. This is of course free of charge.
• Leave recyclable packaging and deposit bottles in the room and we'll sort it for you.
• We change your sheets every five nights.
• Turn off lights, switch off electronics and unplug chargers.
• Avoid throwing away food by, for example, not taking more than you can eat.
• Travel by public transport or rent a bike.

Green Key is an international eco-label for tourism and hospitality facilities, found in more than 65 countries. The label is run internationally by the Foundation for Environmental Education, supported by, among others, UNEP, UNESCO and the World Tourism Organization. Today there are more than 170 Green Key-labelled facilities in Sweden, and all facilities undergo regular audits to ensure the criteria are met.

www.greenkey.se www.greenkey.global

Missing a receipt from your stay? No problem, follow the link and you can get the receipt straight away.

Help us reduce our climate footprint — skip the daily cleaning.
If you'd still like your room cleaned, just let us know and we'll arrange it at no extra cost.

Every room category is different and has its own charm, so the amenities vary slightly.

An ironing board and iron are available in some rooms, otherwise available to borrow.

A safe is only available in some rooms.

A kettle is available in all rooms except the Queen 6th floor.

A hairdryer is available in all rooms

Free WiFi is offered throughout the hotel

Laundry service is offered for a fee (must be handed in by 9.00am)

The minimum age for staying with us is 18

Cash-free. We do not accept cash or Swish.

Guests are not permitted in hotel rooms after 10.00pm

Dogs are welcome in a few “dog rooms” — these must be booked directly with the hotel to ensure availability.

Dogs are welcome in our lobby and part of the restaurant.

Reception is staffed around the clock.

We can now offer Chromecast, which means you can use your smartphone, tablet or computer to cast the content or channel you want, with your own subscription, directly onto the TV in your room.

In a life-threatening emergency, call 112. If you'd like to consult a nurse or get guidance to the right healthcare service, call 1177 or visit www.1177.se, where you can get help 24 hours a day, 7 days a week. The nearest pharmacy is a little further down Nybrogatan, opposite the metro entrance.

The entire hotel is 100% smoke-free. Smoking in our rooms will result in a cleaning fee of at least SEK 3,000.

What is a digital room key in your wallet?
A Wallet key allows you to store your digital room key so you can unlock doors using your phone or a compatible smartwatch.

How can I tell if I can use a Wallet key?
If your device is compatible with Wallet keys, you will see an Add to Wallet button at the end of your online check-in.

I am not able to add my digital room key to Wallet. What should I do?
Don’t worry, you can always check in at the front desk when you arrive at the hotel, either in person or at our check-in kiosk. If needed, you can also ask for assistance!

Can I use a digital room key and a physical hotel key card at the same time?
Yes, you can use both.

What if I have multiple stays at a hotel?
If you book multiple rooms on the same date, the Wallet key is only activated for the room you are assigned to. If you book a room on multiple dates, a different Wallet key is activated for each stay. Each key is only active for your current stay after you complete your online check-in.

What happens to my digital room key in Google Wallet if I lose my Android phone?
If your Android phone is misplaced or lost, you should use the Find My Device app to remotely delete/wipe a lost device. Find, secure, or erase a lost Android device - Google Account Help.

Which devices support digital room key in Google Wallet?

• Android: Android 9 or higher with NFC turned on.
• Google Wallet: The latest version of Google Wallet app (recommended).

Room Key in Apple Wallet FAQ →

What is room key in Apple Wallet?
You can add your room key to Apple Wallet and access the hotel entrances and your assigned guest room with only your iPhone and Apple Watch. It's easy, convenient, and private.

How do I set up and use a room key in Apple Wallet?
A room key can be added to Apple Wallet after you book a reservation. After completing the online check-in, click on the Wallet icon to add your key. The room key will automatically activate once you check in and your room has been assigned. To use your room key, simply hold your iPhone or Apple Watch near the door lock.

Can I use room keys in Apple Wallet if I have a reservation for multiple rooms?
One guest cannot hold room keys for multiple rooms on the same device. Each guest who requires a room key in Apple Wallet must complete their own online check-in using their own guest details. Physical key cards are also available from the front desk.

Where can I use a room key in Apple Wallet?
In addition to your room, your room key can also be used to access the same hotel spaces where you would use a physical key, such as the main entrance and night entrance.
Room key-enabled access to other areas may differ by hotel location.

How secure are keys in Apple Wallet?
When your room key is added to Apple Wallet on your iPhone and Apple Watch, it’s stored on your device, which means Apple doesn’t see the spaces you access or when. Your data is private and secure.

What do I need to get started with room key in Apple Wallet?

• An iPhone or Apple Watch running the latest version of iOS or WatchOS.
• An Apple Account signed into iCloud.

Do I need to unlock my iPhone to use my room key in Apple Wallet?
With Express Mode, you don’t need to wake or unlock your iPhone or Apple Watch to use your room key in Apple Wallet. By default, Express Mode is turned on. For more details, see here.

Can I still use my room key in Apple Wallet if my iPhone needs to be charged?
Power Reserve provides up to five hours of access after your iPhone battery needs to be charged. This feature is only available on iPhone XS, iPhone XS Max, and iPhone XR or newer. For more details, see here.

How can I add a room key to my Apple Watch?
When you add a room key to Apple Wallet on your iPhone, a room key will automatically be added to Apple Wallet on your paired Apple Watch. Once added, simply hold your Apple Watch near the reader.

On how many devices (iPhone/Apple Watch) can I use my room key in Apple Wallet?
You can use your room key on up to 1 iPhone and 1 Apple Watch. They both need to be signed into the same iCloud account and Apple Account.

What should I do if my iPhone or Apple Watch is lost or stolen?
Use the Find My app or iCloud.com to suspend, deactivate or reactivate your device in Apple Wallet. Instructions for lost or found Apple devices and Find My iPhone are available here.

I am not able to add or use my room key in Apple Wallet. What do I do?
Try the basic troubleshooting steps below:

• Update to the latest version of iOS or watchOS.
• Confirm that you have Face ID, Touch ID or a passcode set on your device.
• Check that your Apple Account is signed into iCloud with two-factor authentication turned on.
• Check whether Apple’s terms and conditions were accepted in your settings when logging into iCloud.

If you’re still unable to add your room key, contact Mornington Hotel Stockholm City at +46 (0)8 507 330 00 or stockholm@mornington.se.

How do I remove Wallet passes from a device, for example after upgrading to a new iPhone or Apple Watch?
If you’re no longer using a device, you can remove its Wallet passes directly on the device or online. Once removed, you can add your passes to a new iPhone or Apple Watch.

You can remove a pass from your old device in two ways:

After removal, you can add your passes to your new device.