Terms & conditions

Mornington Hotel Group's terms and conditions, effective from 2023-05-15 and until further notice, for Mornington Hotel AB and Mornington Hotel Bromma AB. In addition to these terms, the industry rules of the trade organisation Visita apply.

The booking becomes binding once you have received confirmation of your booking from us and, where applicable, provided a credit card number or made payment. Cancellation rules are stated in your booking and in this text under the heading “Cancellation”

You consent to the hotel using your personal data to send you offers and marketing.

The hotel will ask for ID on arrival, for your safety and ours

Under applicable law, you may ask us to erase personal data about you where we are not required to retain it by law. Please contact us at gdpr@mornington.se

The hotel room is available to you from 3.00pm on the day of arrival until 11.00am on the day of departure, unless otherwise stated in the booking confirmation.

Your room is guaranteed for late arrival and we will hold it for you. The hotel will charge for a no-show/booking not honoured.

We accept cancellations. A fee may apply and will be stated in your booking confirmation. For certain contract customers, different cancellation rules may apply that are not stated in the booking confirmation; in such cases these are set out in the agreement between the parties.

Please notify the hotel well in advance if you intend to leave earlier than planned; depending on the type of booking, this may involve a cost. This will in such cases be stated in your booking confirmation. Early departures notified after 12.00pm on the day of departure will always be charged at least the cost of one room night.

Please notify the hotel well in advance if you wish to extend your stay. Subject to availability, the hotel will try to accommodate your request. Prices may differ from those of your earlier room nights.

If, due to an event within the hotel's control, the hotel cannot provide you with a room as agreed, you are entitled, at no extra cost, to an equivalent or better room at the hotel or at another hotel of equivalent standard. If you have breached the hotel's rules or security, the hotel will not offer any refund, compensation or replacement hotel.

The entire hotel is 100% smoke-free. In the event of a breach of the smoking ban, the hotel will charge the guest for cleaning etc., with a fee of at least SEK 5,000 per breach. All areas on the hotel's grounds/pavements are also smoke-free.

For a guest who, before check-in or during their stay, endangers our staff's, their own, or other guests' safety, health, wellbeing or security, or commits other violations, the hotel reserves the right to immediately remove the guest from the hotel. Guests must be at least 22 years old at check-in. No compensation will be paid by the hotel in such cases.

The hotel is entitled to request an advance payment or booking fee. This amount is deducted from your final bill. If you cancel without observing any applicable cancellation deadline, the hotel is entitled to retain the booking fee/advance payment.

As a general rule, we charge for your stay according to your booking at the time of booking, or according to the payment terms stated in the confirmation.

The hotel will notify you once your credit card has been charged. A receipt for your hotel stay is sent by email at departure.

The hotel accepts Visa, Mastercard, American Express and Diners. The hotel is cash-free, meaning we do not accept cash for any goods or services at the hotel.

Under the Swedish Aliens Ordinance, hotel operators must ensure that foreign hotel guests provide certain information, as prescribed by the National Police Board, on a personally signed registration card. Foreign hotel guests must prove their identity with a valid form of ID. These rules are based on the Schengen Agreement within the EU.

As a temporary guest with us, you may not register your permanent residence at our address.

For security reasons, the hotel cannot accept mail or packages sent to you.

The hotel reserves the right to correct any errors in prices and information. For bookings where the booked price clearly deviates from what is reasonable, the hotel reserves the right to adjust the price and charge the correct amount. In such cases, you will be notified of the change as soon as possible.

For all hotels, any damage caused by the hotel's negligence must be compensated. However, as a customer, you are also liable for any damage caused by you or your guests at the hotel. When it comes to handling disputes between the hotel and a customer, there is an important difference between hotels that are members of Visita and other hotels. Visita has a Disciplinary Board, whose decisions Visita's member companies have committed to follow. The composition of the Disciplinary Board guarantees a qualified and objective review of the dispute. Visita's Disciplinary Board therefore provides extra peace of mind for anyone choosing to stay at a hotel that is a Visita member. Contact information for the Disciplinary Board can be found on Visita's website, visita.se.

All communication regarding these terms between you and the hotel takes place by email.

All stays at Mornington Longstay are paid in advance in periods of 28 days. Payment must be made no later than the due date, normally 5 working days before arrival or 5 working days before the start of the next 28-day period. Shortstay, i.e. a stay shorter than 28 days, is paid in full no later than 5 working days before arrival via a web link.

A credit check of the customer may be carried out.

Non-payment will lead to immediate eviction

We confirm the apartment type you have chosen; please note that you are not guaranteed a specific apartment during your stay. You may need to change apartment during your stay (see further under “Access and change of apartment”).
If you need to change apartment/room during your confirmed stay, we will offer you an equivalent apartment.

The apartment is fully equipped with crockery and household items according to the inventory list in the kitchen. On departure, the hotel checks that all items are present and undamaged. Damaged or missing items will be charged for.

On departure, the apartment must be left clean according to the checklist. A mandatory departure inspection is carried out on all apartments, and an extra cleaning fee will be charged if the apartment is not left clean.

As a Longstay guest, you have a duty of care for the apartment and are also responsible for anyone living with or visiting you. This means you are responsible for keeping the apartment in good, clean condition, and for returning the apartment and its contents in the same condition as when you moved in. If something breaks, please let us know so we can fix it. Damaged or missing items, or other damage, will be charged to you unless it is clear that you were not at fault.

In certain cases, we may need to access or change your apartment due to maintenance or safety reasons. In such cases we will notify you as soon as possible, and if a change of apartment is necessary you will be offered an alternative apartment of at least the same standard/size instead.

For security reasons, the hotel cannot accept mail or packages sent to you via us. If you would like to receive forwarded mail, you can rent a mailbox from us. The minimum rental period for a mailbox is 28 days.

The hotel charges a deposit fee when you book a corporate apartment. Usually SEK 3,000, which is refunded once the hotel has inspected the apartment and found it to be in fully satisfactory condition. The hotel reserves the right to deduct the cost of restoration from the deposit, and if the cost exceeds the deposit, to charge you for the amount in excess.

The hotel has fire alarms in, among other places, all apartments and hotel rooms. Careless use of the kitchen can trigger the fire alarm. Please therefore take care when frying and cooking. The cost of unnecessary fire brigade call-outs will be charged to the guest. Such cost may be deducted from any deposit paid.